Shipping Policy

Last updated: August 6, 2026

This Shipping Policy explains the processing times, shipping methods, rates, delivery estimates, geographic restrictions, tracking procedures, and responsibilities applicable to orders placed through sprofessionalshop.com.

By placing an order with S Professional Global, you agree to this Shipping Policy.

1. Shipping Area

S Professional Global currently ships only to:

  • The 48 contiguous United States;
  • Washington, D.C.

We do not ship to:

  • Alaska;
  • Hawaii;
  • Puerto Rico;
  • Other United States territories;
  • Canada;
  • Other countries;
  • P.O. Boxes;
  • APO, FPO, or DPO addresses.

A valid physical street address within our delivery area is required.

Orders containing an unsupported address may be placed on hold or canceled. If payment has already been processed, the applicable amount will be refunded to the original payment method.

2. Order Processing

Orders are processed on business days:

Monday through Friday, excluding United States federal holidays.

Orders placed on a business day are generally prepared and dispatched by the next business day.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing time is separate from the estimated carrier transit time.

Processing may take longer during:

  • Holidays;
  • Promotional periods;
  • Periods of high order volume;
  • Inventory verification;
  • Payment or fraud review;
  • Address verification;
  • Severe weather or service interruptions;
  • Other circumstances outside our reasonable control.

If a significant processing delay occurs, we may contact you using the email address or telephone number provided with the order.

3. Shipping Methods, Rates, and Estimated Times

The following shipping options are currently offered:

Shipping method Order value Shipping cost Estimated transit time
Standard Shipping Under $10.00 $8.00 3–5 business days
Standard Shipping $12.00 or more Free 3–5 business days
Express Shipping Any eligible order value $17.00 1–2 business days

All prices are stated in U.S. dollars (USD).

The available options and final shipping charges will be shown at checkout before payment.

Transit time begins after the order has been processed and transferred to the carrier. It does not include order-processing time.

Shipping discounts and free-shipping thresholds are generally calculated using the eligible merchandise subtotal after discounts and before taxes, unless otherwise displayed at checkout.

4. Shipping Carriers

Orders may be shipped through:

  • UPS;
  • USPS;
  • Another authorized ground-delivery service when operationally necessary.

Our fulfillment warehouse prepares the shipment and generates the carrier label.

The carrier used for an order may depend on:

  • Delivery address;
  • Package weight and dimensions;
  • Product type;
  • Selected shipping method;
  • Carrier availability;
  • Applicable transportation restrictions.

We cannot guarantee a specific carrier unless expressly confirmed in writing.

5. Restricted and Ground-Only Products

Certain products, including aerosols, oxidizing products, or other items regulated by a carrier, may be subject to ground-transportation restrictions.

When required by applicable law, safety rules, or carrier policies:

  • The product will be shipped only through an eligible ground service;
  • Express or air transportation may not be available;
  • Delivery may require additional processing time;
  • The available shipping method may be adjusted or limited.

Shipping availability for restricted products is subject to carrier acceptance and applicable transportation requirements.

We reserve the right to contact the customer, modify the shipping service, or cancel and refund an order if the selected service cannot lawfully or safely transport the product.

6. Order Tracking

After an order has been processed and shipped, we will send a shipping confirmation email containing, when available:

  • The carrier’s name;
  • The tracking number;
  • A tracking link.

Please allow up to 24–48 hours after receiving the shipping confirmation for tracking information to appear or update on the carrier’s website.

A delay in tracking activation does not necessarily mean the package has not been shipped.

7. Delivery Estimates

Delivery times are estimates provided for convenience and are not guaranteed.

Delivery may be delayed because of:

  • Weather conditions;
  • Carrier capacity;
  • Holidays;
  • Peak shopping periods;
  • Road or transportation disruptions;
  • Natural disasters;
  • Incorrect or incomplete addresses;
  • Security inspections;
  • Carrier operational issues;
  • Other circumstances outside our reasonable control.

S Professional Global is not responsible for carrier delays outside our reasonable control. However, we will make a reasonable effort to assist customers in obtaining available tracking information or opening a carrier inquiry.

8. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address before placing an order.

Before submitting the order, verify:

  • Recipient’s full name;
  • Street address;
  • Apartment, unit, or suite number;
  • City;
  • State;
  • ZIP code;
  • Email address;
  • Telephone number.

If you notice an address error, contact us immediately at:

ecommerce@sprofessional.com.br

Use the subject line:

Address Correction – Order #[order number]

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

We are not responsible for delays, additional charges, failed deliveries, or losses caused by incorrect or incomplete information supplied by the customer, except where required by law.

9. P.O. Boxes and Unsupported Addresses

We do not deliver to P.O. Boxes or other unsupported postal-only addresses.

The checkout may prevent orders containing terms or formats associated with a P.O. Box.

Attempts to bypass address restrictions may result in:

  • The order being placed on hold;
  • A request for a valid physical address;
  • Order cancellation;
  • Refund to the original payment method.

10. Failed or Refused Delivery

If a shipment is returned because of:

  • An incorrect or incomplete address;
  • An unsupported address;
  • Recipient refusal;
  • Failure to receive or collect the shipment;
  • Repeated unsuccessful delivery attempts;
  • Another circumstance attributable to the customer;

we will review the package after it is returned.

If the products remain unopened, unused, undamaged, and eligible for return, we may issue a refund for the eligible product value.

Original shipping charges, carrier return fees, and reshipping costs are not refundable when the failed delivery resulted from information or circumstances attributable to the customer, except where prohibited by law.

11. Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it:

  1. Verify the shipping address provided with the order;
  2. Check entrances, mail areas, reception desks, parcel lockers, and other safe delivery locations;
  3. Ask household members, neighbors, building staff, or reception personnel;
  4. Allow until the end of the delivery day, as carriers may update tracking before completing final delivery;
  5. Contact the carrier using the tracking number;
  6. Contact us if the package remains missing.

Email ecommerce@sprofessional.com.br with:

  • Your order number;
  • Tracking number;
  • Confirmation of the delivery address;
  • A description of the steps already taken.

We will make a reasonable effort to assist with a carrier inquiry. A replacement or refund is not automatic and will depend on the carrier investigation, available evidence, and applicable law.

12. Lost or Delayed Shipments

If tracking has not updated for an unusual period or the package has not arrived within the expected delivery window, contact us at:

ecommerce@sprofessional.com.br

Use the subject line:

Shipping Issue – Order #[order number]

Please contact us within 7 calendar days after the expected delivery date so we can review the shipment and, when appropriate, open an inquiry with the carrier.

Carrier investigations and claim-processing times are controlled by the carrier and may require additional time.

If the carrier confirms that an eligible shipment was lost in transit, we will evaluate the appropriate resolution, which may include a replacement or refund.

13. Damaged Shipments

Inspect your package promptly after delivery.

If a package or product arrives damaged, leaking, defective, or incomplete, contact us within 7 calendar days after delivery.

Include:

  • Your order number;
  • A description of the issue;
  • Clear photographs of the product;
  • Photographs of the internal and external packaging;
  • A photograph of the shipping label.

Keep all products, packaging, and shipping materials until the review is complete.

Confirmed damaged or incorrectly shipped products will be handled according to our Refund Policy.

14. Shipping Charges and Refunds

Original shipping charges are generally non-refundable.

Shipping charges may be refunded when:

  • We shipped an incorrect product;
  • A product had a confirmed defect;
  • The shipment was canceled before dispatch;
  • A refund is otherwise required by applicable law.

If a customer chooses Express Shipping, the Express charge will not be refunded solely because of a carrier delay outside our reasonable control.

15. Order Changes and Cancellations

To request an order change or cancellation, contact us immediately at:

ecommerce@sprofessional.com.br

Use the subject line:

Order Change – Order #[order number]

We will attempt to accommodate the request, but changes and cancellations are not guaranteed.

Once an order has been packed, fulfilled, or transferred to the carrier, it generally cannot be changed or canceled.

16. Separate Shipments

Products from the same order may occasionally be shipped separately due to packaging, availability, product restrictions, or fulfillment requirements.

When an order is divided into multiple shipments:

  • Additional tracking numbers may be provided;
  • Packages may arrive on different dates;
  • The customer will not be charged additional shipping solely because we divided the order.

17. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

  • Shipping methods;
  • Carrier availability;
  • Rates;
  • Delivery areas;
  • Processing procedures;
  • Legal or safety requirements.

Changes will apply prospectively from their effective date. The “Last updated” date will identify the most recent revision.

Shipping terms displayed and accepted at checkout will apply to the corresponding order.

18. Contact Information

For shipping questions or assistance, contact:

S Professional Global
4121 SW 34th St, Suite F10
Orlando, FL 32811
United States

Email: ecommerce@sprofessional.com.br